Terms of Service

These Terms of Service govern use of the SignalLoom Media Labs website and provide general terms for our professional services. A signed proposal, statement of work, or master services agreement may contain additional or superseding project terms.

1. Services

SignalLoom provides consulting, AI workflow design, content-system configuration, model instruction and evaluation, creative process design, documentation, training, and related professional services.

2. Project scope

Deliverables, assumptions, timelines, revision limits, client dependencies, fees, and payment milestones are defined in the applicable written project agreement. Changes outside scope may require a written change order.

3. Client responsibilities

Clients are responsible for timely access to required information, authorized source materials, subject-matter reviewers, factual approvals, and decisions necessary to complete the work.

4. Fees and payment

Unless otherwise stated in writing, invoices are due within 15 days. Deposits reserve project capacity and become non-refundable once substantive work begins.

5. Intellectual property

After full payment, the client receives rights to custom final deliverables as specified in the project agreement. SignalLoom retains ownership of pre-existing frameworks, methods, templates, know-how, and reusable tools that were not created exclusively for the client.

6. AI-assisted output

AI-assisted content can contain inaccuracies, unsuitable language, unintended similarities, or other defects. Client review remains required before publication or business use. Clients are responsible for final factual verification, rights clearance, compliance claims, regulated statements, and platform compliance.

7. Confidentiality

Each party will use reasonable care to protect confidential information received from the other and will use that information only for legitimate project purposes, subject to applicable law and agreed service-provider access.

8. Third-party tools

Some workflows depend on third-party software, models, or platforms. Their availability, features, pricing, and terms are controlled by the third party and may change.

9. Warranties

Except for commitments expressly stated in a signed agreement, services are provided on a commercially reasonable basis without additional warranties, express or implied.

10. Limitation of liability

To the maximum extent permitted by law, SignalLoom’s aggregate liability arising from a specific project will not exceed the fees paid for the affected services. Neither party will be liable for indirect, incidental, special, punitive, or consequential damages.

11. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Venue for disputes will lie in courts of competent jurisdiction in New York State unless the parties agree otherwise.

12. Contact

Questions about these Terms may be sent to legal@signalloom.co or mailed to Hutchinson Metro Center, 1250 Waters Place, Suite 740, Bronx, NY 10461.