Privacy Policy

This Privacy Policy explains how SignalLoom Media Labs (“SignalLoom,” “we,” “us,” or “our”) handles information collected through this website and during business inquiries.

1. Information we receive

We may receive contact details, company information, project descriptions, files, brand materials, and other information you choose to provide. A production website may also collect standard technical information such as browser type, approximate location, device information, and access logs for security and analytics.

2. How we use information

We use information to respond to inquiries, evaluate project fit, prepare proposals, deliver contracted services, maintain client relationships, secure our systems, improve operations, and comply with legal obligations.

3. Client materials and training data

Materials supplied for a client engagement are used for the agreed business purpose. We do not intentionally use confidential client materials to train publicly available foundation models unless the client explicitly approves that use in writing.

4. Service providers

We may use vetted providers for hosting, communications, analytics, project management, and AI services. The specific tool stack for client work may be documented in the project scope where data handling is material to the engagement.

5. Sale of personal information

We do not sell personal information or exchange it for targeted advertising consideration.

6. Retention

We retain information for as long as reasonably necessary to support business operations, contractual obligations, security, accounting, legal compliance, and dispute resolution. Project materials may be deleted or returned according to the applicable agreement.

7. Your requests

You may request access, correction, or deletion of personal information we hold about you, subject to applicable exceptions. Contact privacy@signalloom.co for privacy-related requests.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No transmission or storage method can be guaranteed completely secure.

9. Children

This website and our services are intended for business users and are not directed to children under 13.

10. Changes to this policy

We may update this policy as our services or legal requirements change. The effective date above identifies the current version.

11. Contact

SignalLoom Media Labs
Hutchinson Metro Center, 1250 Waters Place, Suite 740, Bronx, NY 10461
privacy@signalloom.co